Shipping policy

This Shipping Policy is part of our Terms and Conditions and should be read alongside them.

In stock & processing times

Orders placed through our store are fulfilled from inventory — not pre-orders. After you place an order, you can typically expect a tracking number within:

  • United States: 1–5 business days
  • All other destinations we ship to: 1–3 business days

Business days exclude weekends and local holidays. Transit time after the tracking number is issued depends on the carrier and destination.

Shipping rates

At checkout, a fixed shipping rate is charged based on your region. You will receive a tracking number by email once your order has shipped.

Orders ship via Canada Post, USPS, UPS, or other reliable regional carriers depending on your address.

Where we ship

We ship to select destinations, including the U.S., Canada, the European Union, the United Kingdom, Australia, and New Zealand. We do not currently ship to Asia. Available countries are shown in the country picker at checkout.

Customs, Duties & Taxes

  • For the EU and Canada, applicable taxes (VAT/GST/HST) will be calculated and paid at checkout where possible.
  • If taxes or duties are not prepaid at checkout, you may be responsible for any fees upon delivery. Unpaid customs charges can delay or prevent delivery.

Lost, Stolen, or Damaged Shipments

If your package is lost or arrives damaged, contact us immediately. We will assist in filing a claim or arranging a replacement.

A package is considered lost if:

  • Domestic shipments: No tracking updates for 20 days after shipment, or 14 days after the last tracking update.
  • International shipments: No tracking updates for 30 days after shipment, or 14 days after the last tracking update.

To be eligible for a replacement or refund, you must contact us within 90 days after we shipped your order.

Address Changes

Address updates must be submitted before shipping begins. Once shipped, address changes are not guaranteed. If an incorrect address results in non-delivery, reshipping fees may apply.

Contact Us

For shipping-related inquiries, contact our support team:
Email: support@infishark.com